Resources
What’s the issue?
When doing issues management work (there’s a disconnect with one or more of your stakeholders), this analytical tool can be helpful.
Trying to communicate your way out of what is actually a strategic or operational issue can make the situation worse.
It may be time for a strategic or operational change, or an acknowledgement, apology or mitigation if change is not possible.
Recent posts
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Elements of a newsworthy story
Wondering why your stories aren’t being picked up by journalists? Perhaps you’re missing one of these crucial elements.
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10 core crisis communications principles
That thing you hoped would never happen, happened. You’re in crisis mode. Now what?
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Answer the question, please
Instead of shying away from tough questions, tackle them head-on to demonstrate transparency and resilience.